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August 3, 2022
First Contact Resolution Rate – Should it Matter to CSMs?
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July 26, 2022
4 Questions CSMs Should Ask to Gather Quantitative Results
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July 20, 2022
How to Solicit Qualitative Customer Feedback (Before It's Too Late!)
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July 13, 2022
4 Fool-Proof Ways to Retain Customers and Build Loyalty
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July 6, 2022
Creating a Customer Loyalty Program? Get Started in 5 Steps.
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June 29, 2022
How Successful CSMs Build Strong Rapports With Customers
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June 22, 2022
Tried and True Recipe for Retaining Customers and Building Loyalty
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June 15, 2022
4 Customer Success Books You Need to Read!
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June 8, 2022
Top 3 Tips to Prevent Customer Churn
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June 1, 2022
CSM Top Tips to Prevent Customer Churn
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May 24, 2022
What Qualifies As a GOOD Net Promoter Score (NPS)?
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May 17, 2022
Net Promoter Score (NPS) Benchmarks for Customer Success Professionals
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May 10, 2022
How to Calculate: Customer Lifetime Value Formula (CLV)
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May 3, 2022
Building Customer Loyalty: 3 Keys to Earn Trust
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April 26, 2022
Part 3: What is a Customer Health Score and How Should CSMs Use It?
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April 19, 2022
Part 2: What is a Customer Satisfaction Score and How Should CSMs Use It?
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April 12, 2022
Part 1: What is a Customer Effort Score and How Should CSMs Use It?
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April 5, 2022
Top NPS Survey Questions to Consider
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