8 Elements of a High Performing Health Score

New mobile apps to keep an eye on

Auctor purus, aliquet risus tincidunt erat nulla sed quam blandit mattis id gravida elementum, amet id libero nibh urna nisi sit sed. Velit enim at purus arcu sed ac. Viverra maecenas id netus euismod phasellus et tempus rutrum tellus nisi, amet porttitor facilisis aenean faucibus eu nec pellentesque id. Volutpat, pellentesque cursus sit at ut a imperdiet duis turpis duis ultrices gravida at aenean amet mattis sed aliquam augue nisl cras suscipit.

Commodo scelerisque convallis placerat venenatis et enim ullamcorper eros.
Proin cursus tellus iaculis arcu quam egestas enim volutpat suspendisse
Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis

What new social media mobile apps are available in 2022?

At elit elementum consectetur interdum venenatis et id vestibulum id imperdiet elit urna sed vulputate bibendum aliquam. Tristique lectus tellus amet, mauris lorem venenatis vulputate morbi condimentum felis et lobortis urna amet odio leo tincidunt semper sed bibendum metus, malesuada scelerisque laoreet risus duis.

Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis

Use new social media apps as marketing funnels

Ullamcorper pellentesque a ultrices maecenas fermentum neque eget. Habitant cum esat ornare sed. Tristique semper est diam mattis elit. Viverra adipiscing vulputate nibh neque at. Adipiscing tempus id sed arcu accumsan ullamcorper dignissim pulvinar ullamcorper urna, habitasse. Lectus scelerisque euismod risus tristique nullam elementum diam libero sit sed diam rhoncus, accumsan proin amet eu nunc vel turpis eu orci sit fames.

Eget velit tristique magna convallis orci pellentesque amet non aenean diam
Duis vitae a cras morbi volutpat et nunc at accumsan ullamcorper enim
Neque, amet urna lacus tempor, dolor lorem pulvinar quis lacus adipiscing
Cursus aliquam pharetra amet vehicula elit lectus vivamus orci morbi sollicitudin

“Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis, dignissim pulvinar ullamcorper”

Try out Twitter Spaces or Clubhouse on iPhone

Nisi in sem ipsum fermentum massa quisque cursus risus sociis sit massa suspendisse. Neque vulputate sed purus, dui sit diam praesent ullamcorper at in non dignissim iaculis velit nibh eu vitae. Bibendum euismod ipsum euismod urna vestibulum ut ligula. In faucibus egestas dui integer tempor feugiat lorem venenatis sollicitudin quis ultrices cras feugiat iaculis eget.

Try out Twitter Spaces or Clubhouse on iPhone

Id ac imperdiet est eget justo viverra nunc faucibus tempus tempus porttitor commodo sodales sed tellus eu donec enim. Lectus eu viverra ullamcorper ultricies et lacinia nisl ut at aliquet lacus blandit dui arcu at in id amet orci egestas commodo sagittis in. Vel risus magna nibh elementum pellentesque feugiat netus sit donec tellus nunc gravida feugiat nullam dignissim rutrum lacus felis morbi nisi interdum tincidunt. Vestibulum pellentesque cursus magna pulvinar est at quis nisi nam et sed in hac quis vulputate vitae in et sit. Interdum etiam nulla lorem lorem feugiat cursus etiam massa facilisi ut.

As customer success has grown into a critical corporate function for SaaS organizations, CSMs have turned to data and metrics to make strategic decisions for their customers. Over the years, however, so many metrics have become critical to this decision-making that it now requires multiple products and platforms just to keep things straight.

This is where the Customer Health Score comes into play. A Customer Health Score combines multiple data sources into a single number to provide a unique look at customer health.

Let's take a look at the eight categories of data to explore and questions to ask for each when designing your health score:

Engagement: Are your customers actively engaged with the partnership? Do key customer stakeholders engage with your brand and company? What is the most effective method of engagement for specific customers?
Usage: Are eligible end-users using the platform or technology? Are all the customer user licenses assigned? What does good product usage look like for your customers, and where does this particular customer fall on this scale?
Adoption: What features and/or functionality is the customer using on the platform? Is the customer using all the parts of the platform they are paying for? What about other functionality that could be used but isn't?
Billing and Contract Terms: Is the customer up to date on all their bills and payments? Is there an outstanding balance that isn't paid? What do the contract terms look like regarding opt-out, renewals, and upsells? Has legal ever had to step in to ensure bills are paid on time?
Relationship: Do you, as the CSM, have relationships with contacts at all levels of the organization? Do multiple people on your internal team or at your company have relationships with different customer organizations?
Sentiment: How does your customer feel about your brand? Are they happy to be working with an organization like yours? How does the customer feel about your people, products, and processes?
Advocacy: Is the customer willing to participate in any reference efforts through customer marketing initiatives or other partner programs? Would the customer recommend your product or services? Have they reviewed your product publicly?
Customer Journey: How long has the organization been a customer? Where are they in the customer journey? How are they progressing from one stage of the customer lifecycle to the next?

Learn more about the Customer Health Score

A Customer Health Score compiles multiple different data sources and metrics into a single, easy-to-understand score to help CSMs, department leaders, and executives pinpoint the overall health of a customer without having to access all of this data at every moment. ClientSuccess makes it easy to gather these different data points into a single platform for complete transparency into customer efforts.

You can learn more about compiling a Customer Health Score and ClientSuccess with these additional resources: