Auctor purus, aliquet risus tincidunt erat nulla sed quam blandit mattis id gravida elementum, amet id libero nibh urna nisi sit sed. Velit enim at purus arcu sed ac. Viverra maecenas id netus euismod phasellus et tempus rutrum tellus nisi, amet porttitor facilisis aenean faucibus eu nec pellentesque id. Volutpat, pellentesque cursus sit at ut a imperdiet duis turpis duis ultrices gravida at aenean amet mattis sed aliquam augue nisl cras suscipit.
At elit elementum consectetur interdum venenatis et id vestibulum id imperdiet elit urna sed vulputate bibendum aliquam. Tristique lectus tellus amet, mauris lorem venenatis vulputate morbi condimentum felis et lobortis urna amet odio leo tincidunt semper sed bibendum metus, malesuada scelerisque laoreet risus duis.
Ullamcorper pellentesque a ultrices maecenas fermentum neque eget. Habitant cum esat ornare sed. Tristique semper est diam mattis elit. Viverra adipiscing vulputate nibh neque at. Adipiscing tempus id sed arcu accumsan ullamcorper dignissim pulvinar ullamcorper urna, habitasse. Lectus scelerisque euismod risus tristique nullam elementum diam libero sit sed diam rhoncus, accumsan proin amet eu nunc vel turpis eu orci sit fames.
“Sit enim porttitor vehicula consequat urna, eleifend tincidunt vulputate turpis, dignissim pulvinar ullamcorper”
Nisi in sem ipsum fermentum massa quisque cursus risus sociis sit massa suspendisse. Neque vulputate sed purus, dui sit diam praesent ullamcorper at in non dignissim iaculis velit nibh eu vitae. Bibendum euismod ipsum euismod urna vestibulum ut ligula. In faucibus egestas dui integer tempor feugiat lorem venenatis sollicitudin quis ultrices cras feugiat iaculis eget.
Id ac imperdiet est eget justo viverra nunc faucibus tempus tempus porttitor commodo sodales sed tellus eu donec enim. Lectus eu viverra ullamcorper ultricies et lacinia nisl ut at aliquet lacus blandit dui arcu at in id amet orci egestas commodo sagittis in. Vel risus magna nibh elementum pellentesque feugiat netus sit donec tellus nunc gravida feugiat nullam dignissim rutrum lacus felis morbi nisi interdum tincidunt. Vestibulum pellentesque cursus magna pulvinar est at quis nisi nam et sed in hac quis vulputate vitae in et sit. Interdum etiam nulla lorem lorem feugiat cursus etiam massa facilisi ut.
For some customer success teams, looking for new customer onboarding software can be a long, multi-faceted process. For every great recommendation there is a negative review out there somewhere. And in the world of customer success, vendor recommendations are paramount.
The right customer onboarding platform is extremely important to the long-term success of a business, so finding the solution that works best for your team is key. And while the best place to look for winning platforms is through peer networks and recommendations, there are specific points customer success leaders should look for in onboarding software reviews.
Here are some key features to look for in onboarding software reviews:
While it’s easy for a new customer glowing with new vendor happiness to write a review, look for reviews written by long-term customers. One of the biggest indicators of a great product is long-term customers who are still, after all these years, willing to recommend the solution to others.
Although most customer onboarding experiences aren’t really known for being a time of relationship building between a customer and a vendor, any mention of the relationship with a vendor in a review is a great indicator that a vendor organization is willing to expand and optimize its platform for a customer. If an onboarding software review mentions a vendor going above and beyond for a specific customer need, then you know it’s a good partner company as well as a great product.
Speaking of products, pay close attention to any mention of specific products that are mentioned in an onboarding software review. If a customer is using different products from the same vendor – account tracking, communications, internal assignments, etc. – this means that they were so satisfied with one aspect that they were happy to extend their working relationship with this same organization.
And finally, reviews should look to the future. If a customer mentions anything about future plans or next steps with a vendor, it’s a sure sign that things are going well and that there is room for expansion. This typically means that a relationship is going well enough to warrant looking ahead to expansion and renewal.
If you’re in the market for a new customer success management platform, now is the perfect time to check out ClientSuccess! The ClientSuccess platform is built from the ground-up for customer onboarding, implementation, and retention excellence. You can learn more here.
