New to Customer Success? This free eBook was designed for you - chock-full of best practices from 20+ CS executives for how to do your job, crush your metrics, and improve your influence.
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Customer success managers (CSMs) live and breathe the customer journey each and
every day. Being on the frontline between the company and the customer allows them a
vantage point that no one else across the company is privy to. CSMs have the ability to
directly influence the success of clients, to help them achieve goals, and to help them
grow efficiently and effectively.
The customer success space is chock full of incredibly valuable resources, tools, and
thought leadership, but few of these resources represent the CSM’s unique point of view.
In November 2015, one of our very own CSMs, Sam Feil, decided to do something about
this lack of frontline knowledge sharing by starting a blog series that eventually became
known as CSM from the Trenches. The series features both current CSMs as well as
Mentors who worked their way up to management positions.
In this free eBook you will learn:
