Are you a Customer Success Manager tasked with building out your team's Customer Success function? Look no further -- this free eBook is built for you, sharing the best tips and tricks from those who've done it before!
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Customer success managers (CSMs) live and breathe the customer journey each and
every day. Being on the frontline between the company and the customer allows them a
vantage point that no one else across the company is privy to. CSMs have the ability to
directly influence the success of clients, to help them achieve goals, and to help them
grow efficiently and effectively.
The customer success space is chock full of incredibly valuable resources, tools, and
thought leadership, but few of these resources represent the CSM’s unique point of view.
In November 2015, one of our very own CSMs, Sam Feil, decided to do something about
this lack of frontline knowledge sharing by starting a blog series that eventually became
known as CSM from the Trenches. The series features both current CSMs as well as
Mentors who worked their way up to management positions.
In the first eBook installment of our CSM from the Trenches – Mentors Edition series,
we’ve compiled the individual responses from one of the questions we asked these
featured mentors who built their company’s customer success strategy from the ground
up.
In this free eBook you will:
