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We’re excited to announce the enhanced ClientSuccess Net Promoter Score® (NPS) Module.
The enhanced ClientSuccess NPS module comes with new graphs and filters to give you more insights around client NPS. Your customer success team now has their window into NPS trends, stats, and insights without the need to log into your NPS survey system.
What’s amazing is you can now view client level NPS scores. Traditional NPS survey solutions don’t do that. Now you can with the enhanced ClientSuccess NPS module.
New ClientSuccess Net Promoter Score® (NPS) module:
Bringing NPS and Customer Success Data Together
Your customer success team can view client NPS stats, trends, and insights along with other key ClientSuccess customer data—all in one place. Helping your organization and team of CSMs identify growth and risk opportunities.
Also, the client level NPS score is now available on the client grid. You can place Pulse, SuccessScore, and NPS columns side by side giving you important client health data at your fingertips. That’s awesome!
Sample Use Cases
ClientSuccess Net Promoter Score® Module Overview
The updated ClientSuccess Net Promoter Score® Module sets the new standard of NPS and Customer Success data in one place. Plus you get client level NPS!
We are excited to hear your feedback or comments. Click here
Thanks,
Burke Alder and the ClientSuccess Team
NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
