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Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline.
Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Each day we learn from the trenches what it takes to make clients happy and successful.
Let’s get started with this week’s post!
From: Steve McDougal, VP of Customer Success
Company: Preqin Solutions / Dynamo Software
Location: London, United Kingdom
Steve is a life coach with over 10 years of hiring, growing and leading successful international Customer Success teams.
Do a quick job search on LinkedIn for “Customer Success” and you’ll find over 186,000 job opportunities across the globe. Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin.
New customer success jobs are being created every day, and along with those new jobs, more and more people are applying for these roles. New graduates and employees from other departments are flocking to join the Customer Success department, eager to help increase customer loyalty and drive revenue growth.
With the increase in competition, I often get asked, “How do I land my dream job in Customer Success and stand out from the crowd?”.
First, I think it’s important that you figure out what kind of a Customer Success Manager you want to be. There are a wide spectrum of Customer Success roles out there and you need to decide which of these roles is best for you. Do you want to negotiate large contract renewals, be a trusted advisor, or be a customer support representative? I’ll explore each of these roles below.
Many of the roles you apply for may require a combination of the different aspects on the spectrum. So figure out what aligns to your skill set and motivations.
Now that you’ve figured out what type of role appeals to you, you can start the job search. Here are some tips when searching for the right job:
In recent years, customer retention has taken center stage, requiring larger investments in the people, processes, and technology needed to retain customers and sustain revenue growth. And this is all great news for anyone interested in starting a career in Customer Success. The opportunity to get a job in the customer success department has never been greater.
Good luck in your job search!
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Want to share your mentor advice? Let’s connect!
Join the conversation on our LinkedIn CSM from the Trenches group page.
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Here are other customer success resources:
Customer Success Toolkits:
Other CSM from the Trenches Posts:
Frontline - Shannon Kenedy, Customer Success Manager, Game Plan
Mentors – Kristi Faltorusso, Vice President of Customer Success, BetterCloud
Himanshu Patel, Icertis – 3 Key Takeaways from My First Two Years as a Customer Success Manager
Learn more about how ClientSuccess can help your company develop a strong customer success methodology and strategy with easy-to-use customer success software by requesting a 30-minute demo.
