Embracing vocal customers with Doug Norton, Head of Customer Success at Bill.com
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Hosted by Dave Blake, Founder and CEO of ClientSuccess
Guests: Doug Norton from Bill.com
Original Date: Tuesday, Nov 12, 2024
Join Dave Blake, CEO of ClientSuccess, and Doug Norton, a seasoned Customer Success leader, for an insightful webinar on leveraging storytelling and the voice of the customer to drive business impact. Doug brings a unique approach to representing customer feedback—one that’s been praised by executives for its effectiveness and authenticity. In this session, Doug will share strategies for embracing all customer voices, including the vocal and even “angry” ones, to influence change and shape business strategies. Learn how to capture and communicate your customers’ stories in a way that resonates across your organization, creating a powerful narrative that centers on customer needs and drives long-term success.
Key Takeaways:
• Proven strategies for turning customer feedback, even negative, into actionable insights
• Techniques for telling compelling customer stories that resonate with executives and stakeholders
• Tips on elevating the voice of the customer within your organization to shape business strategy
• Insights on how a unique approach to customer advocacy can differentiate you as a CS leader
Don’t miss this opportunity to discover how your approach to storytelling and customer advocacy can set you apart as a CS leader.
