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Hosted by Kristi Faltorusso, CCO, ClientSuccess
Guest: Rob Zambito, Founder & CEO, Success Scaled Consulting
Webinar Date: Tuesday, April 29, 2025
Expansion is no longer a “nice to have” — it’s a necessity. But for many Customer Success professionals, the idea of "selling" feels uncomfortable and intimidating.
Join us for The Fundamentals of Customer Expansion: Confessions of a Reluctant Salesperson, where we’ll tackle the realities of Customer Success-driven expansion head-on. Led by Rob Zambito, a three-time CS leader and founder of Success Scaled Consulting, this session will deliver a practical, actionable playbook to help you build confidence, sharpen your skills, and drive meaningful expansion outcomes within your customer base.
We’ll cover:
Whether you’re a CSM uncomfortable with commercial conversations or a CS leader looking to operationalize expansion, you’ll leave with strategies you can implement immediately — no cheesy sales tactics required.
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