Recorded Customer Success Webinar: The Customer Advocacy Ladder
Sara Masson of Loopio explains the customer advocacy ladder framework and walks through how to build, prioritize, and scale a customer advocacy program.
Sara Masson, Senior Customer Success Manager of Loopio, is a dynamic customer success leader and a finalist for the inaugural 2017 Customer Success Innovator of the Year Award, at the CS100 Summit, the premier summit for customer success leaders.The webinar was held on March 14th, 2018In this webinar you will learn: What is customer advocacy and what are the benefits of a customer advocacy program Steps to build out a successful customer advocacy program at scale How to prioritize and organize your customer advocacy program The customer advocacy ladder framework
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