Resources

Webinar - Accelerating Time to First Value

In today’s competitive landscape, delivering swift, tangible value to customers is essential to building trust and preventing early disengagement.

Webinar - How CS Leaders Become Global Leaders

An insightful and action-packed webinar that explores the path from Customer Success leadership to becoming a global business leader.

Webinar - Adapting CS Operating Models for Profitability and Scalable Growth

A live webinar hosted by Dave Blake, CEO & Founder of ClientSuccess, featuring Peter Lyon, CCO at Wigmore IT Group

Webinar - Empowering CS Leaders to Navigate the Shift to Revenue-Driven Customer Success

Whether you're already managing revenue in CS or preparing to take on this responsibility, this webinar will equip you with the tools to lead confidently in a revenue-driven Customer Success model.

Webinar - Storytelling and the Voice of the Customer

Embracing vocal customers with Doug Norton, Head of Customer Success at Bill.com

Webinar - Cut customer onboarding time in half: Steal our digital playbook

What is the secret sauce for cutting customer onboarding time?

How to Perfect Your Onboarding Process: A Step-by-Step Guide

In the SaaS world, a seamless onboarding process can make all the difference between a lasting client relationship and early churn.

Webinar - Blueprint for Growth: Deploying Customer Operations Programs to Power Scale

How top organizations are deploying scalable programs that drive faster time-to-value

Webinar - The New Post-Sales Model: Growth Automation at Scale

How cutting-edge companies are predicting revenue quarters ahead, growing their NDR, and driving better adoption, all without adding headcount?

The Customer Success Evolution infographic

Customer Success is always evolving. Visualize the infographic of its evolution until the recent change to the CS 5.0 era

The Evolution of Customer Success: From Reactive Support to AI-Driven Strategy

Discover how Customer Success has transformed from basic support to a strategic, AI-driven powerhouse. Explore the key milestones that have shaped today's best practices and learn how to stay ahead in the evolving CSM landscape

Customer Success 5.0: The Future of Customer Success

Part One: Unified Platforms and AI-driven Customer Success

A New Era in Customer Success: CS 5.0 and Baton Live Demo

Join Dave Blake, CEO at ClientSuccess, in a discussion about the evolution of Customer Success and where it's headed. As well as why we acquired Baton, an Onboarding and Implementation solution.

Clientsuccess Acquires Baton To Offer World-Class Onboarding & Implementation Solutions

ClientSuccess is excited to announce the acquisition of Baton, a modern customer onboarding and implementation platform designed to deliver rapid, scalable solutions for customer onboarding, streamline customer-focused projects, and enhance customer engagement.

CS Leadership Bootcamp Q2 2024: Session 4

Customer Success at the Center: Cross-Functional Programs that Support Customer Success as an Outcome

CS Leadership Bootcamp Q2 2024: Session 3

Introducing Customer Success in the Sales Process: Setting Expectations and Building Seamless Experiences

CS Leadership Bootcamp Q2 2024: Session 2

Executive Leadership Programs to Get Them Engaged and Keep Them Engaged

Turn the Tables on Client Turnover: Master the Art of Strategic Re-Onboarding