ClientSuccess is excited to announce the acquisition of Baton, a modern customer onboarding and implementation platform designed to deliver rapid, scalable solutions for customer onboarding, streamline customer-focused projects, and enhance customer engagement.
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SILICON SLOPES, UT – June 27, 2024 – ClientSuccess is excited to announce the acquisition of Baton, a modern customer onboarding and implementation platform designed to deliver rapid, scalable solutions for customer onboarding, streamline customer-focused projects, and enhance customer engagement. This acquisition further accelerates ClientSuccess’s commitment to delivering unparalleled customer onboarding & implementation solutions, which can be leveraged as a stand-alone solution or a fully-integrated offering within our leading customer success platform.
In the current market, where tool consolidation is becoming more commonplace, ClientSuccess is focused on expanding our capabilities and delivering comprehensive solutions that meet the evolving needs of our customers. Our previous acquisition of Status in November 2023 enhanced our onboarding management capabilities and received overwhelmingly positive feedback from our customers. We also heard the call for more robust customer onboarding features, implementation, and project management features. The acquisition of Baton allows us to offer these features now, accelerating our roadmap and providing immediate value to our customers and prospects.
Why Baton?
Baton’s innovative software transforms customer onboarding and implementations by automating workflows, enabling deeper collaboration with customers, and accelerating time to value. It allows teams to:
What This Means for ClientSuccess Customers
For our existing customers, the integration of Baton into the ClientSuccess platform represents an exciting opportunity to deliver even better customer experiences across the entire customer journey. Our customers will benefit from a more comprehensive solution designed to streamline workflows and accelerate time-to-value, aligning perfectly with our mission to provide extraordinary customer experiences, high retention, and significant revenue growth.
“Our customers have spoken and confirmed their desire for a unified solution to manage their entire post-sales experience, rather than bouncing between several siloed tools,” said Dave Blake, Founder/CEO of ClientSuccess. “With this move, we’re doubling down in this space by adding Baton to our suite of solutions for our customers. We’re thrilled to welcome Baton’s customers and are committed to ensuring that Baton remains a leading, standalone customer onboarding and implementation solution. At the same time, we look forward to fully integrating Baton’s powerful capabilities into the ClientSuccess platform, offering our clients an all-in-one solution for managing customer relationships – from onboarding through the entire customer journey.”
Join Us on This Journey
This acquisition is a testament to our ongoing dedication to enhancing our offerings and delivering the best tools for customer success, customer onboarding, and customer experience. We invite you to learn more about how the ClientSuccess + Baton integration can benefit your team by scheduling a demo with us today. Stay tuned for upcoming announcements and webinars where we will showcase the combined power of our new capabilities.
For more information about ClientSuccess and our customer success solutions, visit www.clientsuccess.com. To learn more about Baton and its customer onboarding solutions, visit www.hellobaton.com.
About ClientSuccess: ClientSuccess, Inc. is a leading customer success platform, empowering mid-market and SMB B2B SaaS companies to proactively manage the customer journey, measure customer health, and maximize retention and growth. Our platform is known for its simplicity and effectiveness in delivering exceptional user experiences and the fastest time to value in the customer success space.
About Baton: Baton is an innovative customer onboarding and implementation platform designed to accelerate customer onboarding, enhance customer engagement, and streamline implementation processes. Baton helps organizations standardize workflows, accelerate time-to-value, and scale operations efficiently, making it an invaluable tool for growing companies.
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