ClientSuccess acquires Product Signals to revolutionize product feedback and feature request management. This step advances ClientSuccess’ mission to offer an AI-powered, integrated suite of tools, uniting post-sales teams to deliver data-driven customer success and growth.
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SILICON SLOPES, UT – January 14, 2025
ClientSuccess, a leader in customer success solutions, is thrilled to announce the acquisition of Product Signals, a cutting-edge platform for product feedback and feature request management. This acquisition represents a key step in our evolution from a legacy CSP to a next-gen platform, offering a fully integrated suite of solutions that unites post-sales teams and empowers them to deliver transformative, data-driven customer experiences.
Empowering Teams with Product Feedback Insights
Product Signals enables teams to transform customer and internal feedback into actionable insights that drive customer-focused product strategies. By capturing product feedback and enriching it with data from ClientSuccess, businesses can make smarter, more impactful decisions for their product roadmaps.
Key benefits of Product Signals include:
• Streamlined Feature Request Management: Collect, categorize, and track feature requests from customers, sales, and internal teams with visibility into both customer-specific and global feedback.
• AI-Enhanced Insights: Leverage AI to identify trends, combine similar requests, and uncover hidden opportunities within unstructured feedback.
• Data-Driven Prioritization: Enrich feature requests with metrics from ClientSuccess, including renewal potential, total revenue impact, and risks from unmet needs, for smarter decision-making.
• Efficient Feedback Loops: Automate updates for stakeholders and integrate with tools like Slack and Jira to maintain alignment.
• Enhanced Team Collaboration: Unite product, success, and sales teams around a shared vision to deliver customer-centric solutions.
This acquisition reinforces ClientSuccess’ commitment to unifying post-sales teams, workflows, insights, and execution under one integrated platform. Together with our recent acquisition of Baton, which strengthened customer onboarding capabilities, ClientSuccess is shaping the future of post-sales execution and excellence.
“Our acquisition of Product Signals reflects our commitment to delivering an integrated suite that empowers post-sales teams to collaborate seamlessly, driving meaningful impact and measurable outcomes for their customers,” said Dave Blake, Founder/CEO of ClientSuccess. “With our acquisition of Baton enhancing customer onboarding and Product Signals driving better product alignment, we’re moving beyond the limits of a traditional CSP to provide a unified suite of products for a unified post-sales team to deliver a truly cohesive customer experience.”
A Commitment to Innovation and Integration
Product Signals will be fully integrated into the ClientSuccess platform while remaining available as a standalone solution for organizations seeking a streamlined, dedicated platform for product feedback and feature request management. Similar to our approach with Baton, this “standalone yet fully integrated” strategy ensures that all customers—both current and future—can benefit from the simplicity of Product Signals and the robust advantages of a comprehensive, integrated suite.
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