Churn Management Toolkit
The Churn Management Toolkit bundles 7 free resources — eBooks, webinars, articles, and a customer story — to help you decrease churn and focus on growth.
TL;DR
- The Churn Management Toolkit bundles 7 ClientSuccess resources into one download to help teams decrease churn and refocus on growth.
- It includes an eBook (Three Steps to Put Customers First), two webinars (handling churn while focusing on growth, and building a churn probability score), three articles (measuring churn, renewal ownership models, and addressing churn), and a success story (Plum Voice cutting churn by 70%).
- The mix of formats covers both strategy and tactics — from measuring and scoring churn risk to assigning renewal ownership and acting on at-risk accounts.
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Frequently Asked Questions
What is in the Churn Management Toolkit?
The toolkit contains 7 resources for reducing churn: an eBook on putting customers first, two webinars (handling churn while focusing on growth, and building a churn probability score), three articles (measuring churn, renewal ownership models, and addressing customer churn), and a success story on Plum Voice decreasing churn by 70%.
How can the toolkit help reduce customer churn?
It pairs strategy with tactics so teams can both diagnose and act on churn. The articles and webinars cover how to measure churn and build a churn probability score, while the renewal-ownership models and case study show how to assign accountability and apply the approach in practice.
