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The 2027 Post-Sale Playbook: From AI Experiments to AI Results
Featured Resource
Upcoming Webinar

The 2027 Post-Sale Playbook: From AI Experiments to AI Results

Nearly 70% of post-sale teams are piloting AI. Only 7% can measure it. Join Dave Blake and Rod Cherkas live Nov 5.

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Most Popular

Compensation Plans for Customer Success Managers
BlogJan 27, 2026

Compensation Plans for Customer Success Managers

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The Evolution of Customer Success: From Reactive Support to AI-Driven Strategy
BlogOct 7, 2024

The Evolution of Customer Success: From Reactive Support to AI-Driven Strategy

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The Sundown Rule & How it Relates to Customer Success
BlogApr 26, 2016

The Sundown Rule & How it Relates to Customer Success

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The Perfect Job Description for a VP of Customer Experience (CX)
BlogDec 10, 2019

The Perfect Job Description for a VP of Customer Experience (CX)

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5 Playbooks Every CSM Team Should Have
BlogJan 19, 2022

5 Playbooks Every CSM Team Should Have

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3 Important Differences Between a Customer Success Manager (CSM) and an Account Executive (AE)
BlogMar 3, 2021

3 Important Differences Between a Customer Success Manager (CSM) and an Account Executive (AE)

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What is the Role of the Customer Experience Officer (CXO)?
BlogDec 6, 2019

What is the Role of the Customer Experience Officer (CXO)?

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Clientsuccess Acquires Baton To Offer World-Class Onboarding & Implementation Solutions
NewsJun 27, 2024

Clientsuccess Acquires Baton To Offer World-Class Onboarding & Implementation Solutions

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Customer Success in the Age of AI

ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions
NewsMay 25, 2023

ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions

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On-Demand Webinar: The Evolution of the VP of Customer Success Role in the Age of AI
On-Demand WebinarJul 22, 2025

On-Demand Webinar: The Evolution of the VP of Customer Success Role in the Age of AI

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On-Demand Webinar: The AI-Powered Customer Success Playbook
On-Demand WebinarJan 15, 2026

On-Demand Webinar: The AI-Powered Customer Success Playbook

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Disrupt or Be Disrupted: How AI Is Revolutionizing Customer Experience – Featuring Jonathan Corbin - CEO at Maven AGI
On-Demand WebinarAug 10, 2023

Disrupt or Be Disrupted: How AI Is Revolutionizing Customer Experience – Featuring Jonathan Corbin - CEO at Maven AGI

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ClientSuccess Unveils Two New AI-Driven Features for SmartCS™
NewsOct 17, 2023

ClientSuccess Unveils Two New AI-Driven Features for SmartCS™

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AI ROI in Customer Success
On-Demand WebinarSep 1, 2026

AI ROI in Customer Success

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Stop Ignoring the AI Talent on Your Team — Empower Them
On-Demand WebinarJun 1, 2026

Stop Ignoring the AI Talent on Your Team — Empower Them

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The AI-Native CSM Is Already on Your Team
BlogMay 27, 2026

The AI-Native CSM Is Already on Your Team

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Best of the CS100 Summit

CS100 Speaker Preview: Emilia D’Anzica – Proactive Customer Success Strategies that Create Fans
BlogSep 7, 2016

CS100 Speaker Preview: Emilia D’Anzica – Proactive Customer Success Strategies that Create Fans

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2019 CS100 Summit - Jim Kalbach - Jobs to be Done Strategy in Customer Success
EventOct 1, 2019

2019 CS100 Summit - Jim Kalbach - Jobs to be Done Strategy in Customer Success

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2019 CS100 Summit - Ryan Smith - The Journey from Basement to $8 Billion Dollar Acquisition
EventOct 1, 2019

2019 CS100 Summit - Ryan Smith - The Journey from Basement to $8 Billion Dollar Acquisition

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CS100 Speaker Preview: Tony Nadalin - Operationalizing Customer Success with the 3 R's Framework
BlogAug 24, 2016

CS100 Speaker Preview: Tony Nadalin - Operationalizing Customer Success with the 3 R's Framework

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CS100 Speaker Preview: Katie Rogers - Starting and Scaling Customer Success
BlogAug 19, 2016

CS100 Speaker Preview: Katie Rogers - Starting and Scaling Customer Success

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CS100 – Are You Listening to Your Best Customers?
EventDec 30, 2025

CS100 – Are You Listening to Your Best Customers?

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CS100 – A Blueprint for Building an AI-Ready Customer Success Organization
EventDec 30, 2025

CS100 – A Blueprint for Building an AI-Ready Customer Success Organization

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CS100 – Customer Success in Legacy Organizations
EventDec 30, 2025

CS100 – Customer Success in Legacy Organizations

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Best of the CS Leadership Bootcamp Series

Customer Success Webinar Series: Customer Goals – How to Identify, Track, and Achieve
BootcampJan 13, 2022

Customer Success Webinar Series: Customer Goals – How to Identify, Track, and Achieve

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Customer Success Bootcamp: Managing the Renewal Process from Start to Finish
BootcampApr 27, 2022

Customer Success Bootcamp: Managing the Renewal Process from Start to Finish

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Customer Success Webinar Series: Building, Launching and Managing a Customer Advisory Board
BootcampJan 20, 2022

Customer Success Webinar Series: Building, Launching and Managing a Customer Advisory Board

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Customer Success Bootcamp: Executing a Flexible Yet Repeatable Onboarding Framework
BootcampApr 27, 2022

Customer Success Bootcamp: Executing a Flexible Yet Repeatable Onboarding Framework

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Customer Success Bootcamp: Using Your NPS Campaign to Power Your Business
BootcampApr 7, 2022

Customer Success Bootcamp: Using Your NPS Campaign to Power Your Business

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Customer Success Bootcamp: Designing a Scaled Customer Success Program That All Your Customers Will Benefit From
BootcampJul 14, 2022

Customer Success Bootcamp: Designing a Scaled Customer Success Program That All Your Customers Will Benefit From

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Customer Success Bootcamp: Creating a Customer Success Board Deck that Tells a Story
BootcampNov 8, 2022

Customer Success Bootcamp: Creating a Customer Success Board Deck that Tells a Story

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Customer Success Bootcamp: Moving to a Pooled Customer Success Model
BootcampFeb 22, 2023

Customer Success Bootcamp: Moving to a Pooled Customer Success Model

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Templates & Toolkits

Template - 5 Elements of a Successful Kickoff
Template & ToolkitDec 18, 2025

Template - 5 Elements of a Successful Kickoff

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Template - Creating a Renewal and Forecasting Model that Works
Template & ToolkitDec 18, 2025

Template - Creating a Renewal and Forecasting Model that Works

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Customer Onboarding Toolkit
Template & ToolkitJul 22, 2020

Customer Onboarding Toolkit

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Customer Success Trends Toolkit
Template & ToolkitFeb 26, 2020

Customer Success Trends Toolkit

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Customer Journey Toolkit
Template & ToolkitAug 5, 2019

Customer Journey Toolkit

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Template - Anatomy of a High Performing Health Score
Template & ToolkitDec 18, 2025

Template - Anatomy of a High Performing Health Score

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Template - How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
Template & ToolkitDec 18, 2025

Template - How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend

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Toolkit: Building a Successful CS Team
Template & ToolkitMay 19, 2021

Toolkit: Building a Successful CS Team

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Free eBooks & Guides

The Ultimate Customer Success eBook Collection
eBookDec 18, 2025

The Ultimate Customer Success eBook Collection

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How to Become a Great Customer Success Manager
eBookDec 18, 2025

How to Become a Great Customer Success Manager

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CSM from the Trenches: Customer Success Best Practices from 20+ Executives
eBookNov 13, 2019

CSM from the Trenches: Customer Success Best Practices from 20+ Executives

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5 Ways To Surprise & Delight Your Customers
eBookMar 23, 2016

5 Ways To Surprise & Delight Your Customers

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ClientSuccess Ultimate Guide to Customer Success Metrics
eBookMay 18, 2017

ClientSuccess Ultimate Guide to Customer Success Metrics

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8 Ways To Ensure That Your Startup Is Customer Success Focused
eBookApr 23, 2016

8 Ways To Ensure That Your Startup Is Customer Success Focused

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How to Build and Scale a Customer Success Team
eBookJul 18, 2019

How to Build and Scale a Customer Success Team

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eBook: How to Nail Your Onboarding Process
eBookDec 18, 2025

eBook: How to Nail Your Onboarding Process

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Latest

AI ROI in Customer Success
On-Demand WebinarSep 1, 2026

AI ROI in Customer Success

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Claude 401 for Customer Success: Scaling It Across Your Team
BlogAug 19, 2026

Claude 401 for Customer Success: Scaling It Across Your Team

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Claude 301 for Customer Success: Automating Your Workflows
BlogJul 13, 2026

Claude 301 for Customer Success: Automating Your Workflows

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Claude 201 for Customer Success: The CS Build Kit
BlogJun 29, 2026

Claude 201 for Customer Success: The CS Build Kit

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Claude 101 for Customer Success
BlogJun 16, 2026

Claude 101 for Customer Success

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The CS Leader's Guide to Mastering Claude: From 101 to 401
BlogJun 9, 2026

The CS Leader's Guide to Mastering Claude: From 101 to 401

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Stop Ignoring the AI Talent on Your Team — Empower Them
On-Demand WebinarJun 1, 2026

Stop Ignoring the AI Talent on Your Team — Empower Them

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The AI-Native CSM Is Already on Your Team
BlogMay 27, 2026

The AI-Native CSM Is Already on Your Team

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Results-Based Customer Success
BlogMay 13, 2026

Results-Based Customer Success

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The Satisfaction-Results Gap: Why Happy Customers Churn
BlogMay 4, 2026

The Satisfaction-Results Gap: Why Happy Customers Churn

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On-Demand Webinar: Customer Happiness Is Not a Strategy
On-Demand WebinarMay 4, 2026

On-Demand Webinar: Customer Happiness Is Not a Strategy

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Why Customer Success Is Still Losing the Budget Fight
BlogApr 28, 2026

Why Customer Success Is Still Losing the Budget Fight

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