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AI ROI in Customer Success: Everyone's Measuring AI Spend. Too Few Are Measuring Return.
Featured Resource
Upcoming Webinar

AI ROI in Customer Success: Everyone's Measuring AI Spend. Too Few Are Measuring Return.

AppsFlyer's Ziv Peled is both Chief AI Officer and Chief Customer Officer. He joins Dave Blake live Sep 15 on the half of AI ROI almost nobody measures.

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Most Popular

Compensation Plans for Customer Success Managers
BlogJan 27, 2026

Compensation Plans for Customer Success Managers

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The Evolution of Customer Success: From Reactive Support to AI-Driven Strategy
BlogOct 7, 2024

The Evolution of Customer Success: From Reactive Support to AI-Driven Strategy

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The Sundown Rule & How it Relates to Customer Success
BlogApr 26, 2016

The Sundown Rule & How it Relates to Customer Success

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The Perfect Job Description for a VP of Customer Experience (CX)
BlogDec 10, 2019

The Perfect Job Description for a VP of Customer Experience (CX)

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5 Playbooks Every CSM Team Should Have
BlogJan 19, 2022

5 Playbooks Every CSM Team Should Have

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3 Important Differences Between a Customer Success Manager (CSM) and an Account Executive (AE)
BlogMar 3, 2021

3 Important Differences Between a Customer Success Manager (CSM) and an Account Executive (AE)

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What is the Role of the Customer Experience Officer (CXO)?
BlogDec 6, 2019

What is the Role of the Customer Experience Officer (CXO)?

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Clientsuccess Acquires Baton To Offer World-Class Onboarding & Implementation Solutions
NewsJun 27, 2024

Clientsuccess Acquires Baton To Offer World-Class Onboarding & Implementation Solutions

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Customer Success in the Age of AI

ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions
NewsMay 25, 2023

ClientSuccess Introduces SmartCS™: AI-Powered Customer Success Insights & Actions

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On-Demand Webinar: The Evolution of the VP of Customer Success Role in the Age of AI
On-Demand WebinarJul 22, 2025

On-Demand Webinar: The Evolution of the VP of Customer Success Role in the Age of AI

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On-Demand Webinar: The AI-Powered Customer Success Playbook
On-Demand WebinarJan 15, 2026

On-Demand Webinar: The AI-Powered Customer Success Playbook

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Disrupt or Be Disrupted: How AI Is Revolutionizing Customer Experience – Featuring Jonathan Corbin - CEO at Maven AGI
On-Demand WebinarAug 10, 2023

Disrupt or Be Disrupted: How AI Is Revolutionizing Customer Experience – Featuring Jonathan Corbin - CEO at Maven AGI

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ClientSuccess Unveils Two New AI-Driven Features for SmartCS™
NewsOct 17, 2023

ClientSuccess Unveils Two New AI-Driven Features for SmartCS™

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Stop Ignoring the AI Talent on Your Team — Empower Them
On-Demand WebinarJun 1, 2026

Stop Ignoring the AI Talent on Your Team — Empower Them

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The AI-Native CSM Is Already on Your Team
BlogMay 27, 2026

The AI-Native CSM Is Already on Your Team

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CS100 – A Blueprint for Building an AI-Ready Customer Success Organization
EventDec 30, 2025

CS100 – A Blueprint for Building an AI-Ready Customer Success Organization

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Best of the CS100 Summit

CS100 Speaker Preview: Emilia D’Anzica – Proactive Customer Success Strategies that Create Fans
BlogSep 7, 2016

CS100 Speaker Preview: Emilia D’Anzica – Proactive Customer Success Strategies that Create Fans

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2019 CS100 Summit - Jim Kalbach - Jobs to be Done Strategy in Customer Success
EventOct 1, 2019

2019 CS100 Summit - Jim Kalbach - Jobs to be Done Strategy in Customer Success

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2019 CS100 Summit - Ryan Smith - The Journey from Basement to $8 Billion Dollar Acquisition
EventOct 1, 2019

2019 CS100 Summit - Ryan Smith - The Journey from Basement to $8 Billion Dollar Acquisition

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CS100 Speaker Preview: Tony Nadalin - Operationalizing Customer Success with the 3 R's Framework
BlogAug 24, 2016

CS100 Speaker Preview: Tony Nadalin - Operationalizing Customer Success with the 3 R's Framework

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CS100 Speaker Preview: Katie Rogers - Starting and Scaling Customer Success
BlogAug 19, 2016

CS100 Speaker Preview: Katie Rogers - Starting and Scaling Customer Success

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CS100 – Are You Listening to Your Best Customers?
EventDec 30, 2025

CS100 – Are You Listening to Your Best Customers?

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CS100 – Customer Success in Legacy Organizations
EventDec 30, 2025

CS100 – Customer Success in Legacy Organizations

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CS100 – Growth, AI, and What’s Next for Post-Sales
EventDec 30, 2025

CS100 – Growth, AI, and What’s Next for Post-Sales

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Best of the CS Leadership Bootcamp Series

Customer Success Webinar Series: Customer Goals – How to Identify, Track, and Achieve
BootcampJan 13, 2022

Customer Success Webinar Series: Customer Goals – How to Identify, Track, and Achieve

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Customer Success Bootcamp: Managing the Renewal Process from Start to Finish
BootcampApr 27, 2022

Customer Success Bootcamp: Managing the Renewal Process from Start to Finish

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Customer Success Webinar Series: Building, Launching and Managing a Customer Advisory Board
BootcampJan 20, 2022

Customer Success Webinar Series: Building, Launching and Managing a Customer Advisory Board

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Customer Success Bootcamp: Executing a Flexible Yet Repeatable Onboarding Framework
BootcampApr 27, 2022

Customer Success Bootcamp: Executing a Flexible Yet Repeatable Onboarding Framework

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Customer Success Bootcamp: Using Your NPS Campaign to Power Your Business
BootcampApr 7, 2022

Customer Success Bootcamp: Using Your NPS Campaign to Power Your Business

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Customer Success Bootcamp: Designing a Scaled Customer Success Program That All Your Customers Will Benefit From
BootcampJul 14, 2022

Customer Success Bootcamp: Designing a Scaled Customer Success Program That All Your Customers Will Benefit From

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Customer Success Bootcamp: Creating a Customer Success Board Deck that Tells a Story
BootcampNov 8, 2022

Customer Success Bootcamp: Creating a Customer Success Board Deck that Tells a Story

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Customer Success Bootcamp: Moving to a Pooled Customer Success Model
BootcampFeb 22, 2023

Customer Success Bootcamp: Moving to a Pooled Customer Success Model

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Templates & Toolkits

Template - 5 Elements of a Successful Kickoff
Template & ToolkitDec 18, 2025

Template - 5 Elements of a Successful Kickoff

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Template - Creating a Renewal and Forecasting Model that Works
Template & ToolkitDec 18, 2025

Template - Creating a Renewal and Forecasting Model that Works

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Customer Onboarding Toolkit
Template & ToolkitJul 22, 2020

Customer Onboarding Toolkit

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Customer Success Trends Toolkit
Template & ToolkitFeb 26, 2020

Customer Success Trends Toolkit

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Customer Journey Toolkit
Template & ToolkitAug 5, 2019

Customer Journey Toolkit

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Template - Anatomy of a High Performing Health Score
Template & ToolkitDec 18, 2025

Template - Anatomy of a High Performing Health Score

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Template - How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend
Template & ToolkitDec 18, 2025

Template - How to Execute a Customer Objectives Review (COR) Meeting that Executives Will Want to Attend

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Toolkit: Building a Successful CS Team
Template & ToolkitMay 19, 2021

Toolkit: Building a Successful CS Team

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Free eBooks & Guides

The Ultimate Customer Success eBook Collection
eBookDec 18, 2025

The Ultimate Customer Success eBook Collection

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How to Become a Great Customer Success Manager
eBookDec 18, 2025

How to Become a Great Customer Success Manager

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CSM from the Trenches: Customer Success Best Practices from 20+ Executives
eBookNov 13, 2019

CSM from the Trenches: Customer Success Best Practices from 20+ Executives

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5 Ways To Surprise & Delight Your Customers
eBookMar 23, 2016

5 Ways To Surprise & Delight Your Customers

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ClientSuccess Ultimate Guide to Customer Success Metrics
eBookMay 18, 2017

ClientSuccess Ultimate Guide to Customer Success Metrics

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8 Ways To Ensure That Your Startup Is Customer Success Focused
eBookApr 23, 2016

8 Ways To Ensure That Your Startup Is Customer Success Focused

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How to Build and Scale a Customer Success Team
eBookJul 18, 2019

How to Build and Scale a Customer Success Team

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eBook: How to Nail Your Onboarding Process
eBookDec 18, 2025

eBook: How to Nail Your Onboarding Process

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Latest

Claude 401 for Customer Success: Scaling It Across Your Team
BlogAug 19, 2026

Claude 401 for Customer Success: Scaling It Across Your Team

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Claude 301 for Customer Success: Automating Your Workflows
BlogJul 13, 2026

Claude 301 for Customer Success: Automating Your Workflows

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Claude 201 for Customer Success: The CS Build Kit
BlogJun 29, 2026

Claude 201 for Customer Success: The CS Build Kit

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Claude 101 for Customer Success
BlogJun 16, 2026

Claude 101 for Customer Success

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The CS Leader's Guide to Mastering Claude: From 101 to 401
BlogJun 9, 2026

The CS Leader's Guide to Mastering Claude: From 101 to 401

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Stop Ignoring the AI Talent on Your Team — Empower Them
On-Demand WebinarJun 1, 2026

Stop Ignoring the AI Talent on Your Team — Empower Them

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The AI-Native CSM Is Already on Your Team
BlogMay 27, 2026

The AI-Native CSM Is Already on Your Team

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Results-Based Customer Success
BlogMay 13, 2026

Results-Based Customer Success

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The Satisfaction-Results Gap: Why Happy Customers Churn
BlogMay 4, 2026

The Satisfaction-Results Gap: Why Happy Customers Churn

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On-Demand Webinar: Customer Happiness Is Not a Strategy
On-Demand WebinarMay 4, 2026

On-Demand Webinar: Customer Happiness Is Not a Strategy

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Why Customer Success Is Still Losing the Budget Fight
BlogApr 28, 2026

Why Customer Success Is Still Losing the Budget Fight

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Why Your Onboarding Looks Finished, But Isn't
BlogApr 21, 2026

Why Your Onboarding Looks Finished, But Isn't

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